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Our Services

When you work with us, we’ll put together a dedicated team that can handle your entire project or we can augment your existing team with specific expertise. We will accompany you through an exciting design-led process and help you and your business unlock opportunities.

 

Design-led transformation

We research, create and implement services, products and processes to make your business work better. We work hand-in-hand with your teams to create design-led transformation. Our design methods help you realise your digital ambition whilst building your independence.

  • Vision

  • Business Case

  • Roadmap Activity

  • High-level Initiatives

  • Stakeholder mapping

We helped Vodafone transform their digital retail experience.

See the Vodafone case study

 

Employee experience design

We work with your employees and bring them together through new ways of working. We tackle challenges in your working process through design thinking and upskill your teams, to easily respond to future needs, leaving behind a culture of creativity, flexibility and teamwork.

  • Maturity assessment

  • Employee journeys

  • Change management programme

  • Communication material & strategies

  • Organisation map

  • Design thinking ways of working/ toolkit

  • Converging and ideation tools/methods

  • Social media coaching / Employee Advocacy Consulting

We inspired BNP Paribas employees to collaborate more.
See the BNP Paribas case study

 
 

Innovation design

We help you envisage how you can discover new products and services that can realise the true potential of your organisation. Combining top-down and bottom-up approaches we gain insight and intelligence into your current and prospective markets via a broad range of design methods to discover new opportunities.

  • Cross-functional collaborative workshops

  • Market and future trends

  • Prioritisation of new opportunities

  • Future state experience maps

  • Data visualisation & analysis

  • Competitor comparator

  • Prioritisation of opportunities

Working with Allianz Partners on new markets and services.

See the Allianz Partners case study

Product and service design

We combine artistry and technical expertise to create digital or tangible experiences that are functional and elegant. We take a holistic view of how products and services should work to create and detail ideas, processes and prototypes that champion users and address complex challenges.

  • Design brief

  • User Research

  • UX / UI Prototypes

  • Website, mobile app, e-mail experiences

  • End-to-end service design

  • Service blueprinting

  • Experience design principles

  • Conceptual product / service testing

Redesigning the .com website of Orange.

See the Orange.com case study

Let’s work together